If you lose your connection during the payment process, please contact us through the contact form to find out if your payment has been made and if the tickets have been issued.
Payments
- What forms of payment can I use?
- Can I get an invoice for my tickets?
- Why do you charge a booking fee?
- How do I find out if my booking has gone through?
- How can I change the default currency?
- Can I get a VAT invoice?
- Why is my payment rejected?
- What should I do in case the payment isn’t successful during the booking in the payment gate step?
- What can I do if I have been charged but I haven't received my tickets?
- Which system does RailClick use to prevent fraudulent use in case of theft or loss of the card?
- What should I do in case the connection is lost during the payment process?
- Why my PayPal payment is not working?