When you have purchased a ticket in RailClick, you may have also received an insurance police number, that is valid only in some conditions, as for example, in case of illness. In the next link of our website you will find all the cases in which it is valid.
If this is your case, you will have to click on this link, register and file a claim. Your policy number is P-“your purchasing reference code”.
In case you have any doubt about your policy, you can write them to this email: [email protected].